At Primecap Mushroom, we strive to deliver only the freshest and highest-quality products to our customers. Each batch of mushrooms, spawn, and substrate is carefully packed and handled to maintain freshness and hygiene. However, we understand that unexpected issues can occur.
1. Eligibility for Refund
Refunds are applicable only under the following conditions:
- You receive a damaged or spoiled product at the time of delivery.
- The product delivered is incorrect (different type or quantity than ordered).
- The issue is reported within 24 hours of delivery with proper proof (photo or video).
Due to the perishable nature of fresh mushrooms, we do not accept returns or refunds for reasons such as taste preference, minor shape or size variations, or delayed delivery due to courier issues.
2. How to Request a Refund
To initiate a refund request:
- Contact us via primecapmushroom@gmail.com or call +91 90956 45303 within 24 hours of delivery.
- Provide your order number, a brief description of the issue, and attach clear photos or videos as evidence.
- Our team will review your request within 2–3 business days and update you on the status.
3. Refund Method
Once approved, the refund amount will be processed:
- To your original payment method (if prepaid).
- As a replacement product or store credit, depending on your preference.
Refunds typically take 5–7 business days to reflect in your account.
4. Cancellations
Orders can be canceled before dispatch only. Once the order has been packed or shipped, cancellations or refunds will not be possible.
5. Contact Us
For any questions or refund-related assistance, please contact:
Primecap Mushroom – By Bagsful
📧 primecapmushroom@gmail.com
📞 +91 90956 45303